Important Reminders on Purchased Goods:

  1. Wood characteristics such as shapes, sizes, grains, colors, markings, pin knots, and pitch pockets may vary from one unit to another. No two units are the same.
    1. Color stain on actual merchandise may vary slightly from the color on the swatch stick depending on the natural color shade of the wood.
    2. Our technique is to preserve the natural grain pattern of the wood. Therefore, natural characteristics of the wood such as color, grain, markings, pin knots, and pitch pockets may cause unevenness or variability in the color stain.
  2. Fabrics used in upholstery may slightly vary in terms of color and texture depending on what batch it came from.
  3. Merchandise may vary up to 1 inch.

 

Payment Terms and Conditions:

  1. Buyer shall be given 7 days to settle his/her remaining balance after being notified that the items are ready for delivery.
    1. Bank-to-bank and check payments should clear within the given 7-day period.
    2. Transportation fees to and from the location shall be shouldered by the buyer if he/she decides to have his/her check payment picked up by an Ashley store representative.
  2. If payment is not made after 15 days upon notification, goods will not be delivered, and the customer will be charged a storage fee (per item). Storage fee will be as follows (Other T&C applies):

 

  1. Storage fee will also apply to items not delivered within 15 days of purchase.
  2. If the buyer has not paid the full price, together with accrued storage charges, within 30 days of the notified delivery date, we may notify you that, if you have not done so within a further 7 days, we may cancel the sale. If we elect to do so in that event, we may sell the goods at the best price readily available and apply the net proceeds of sale in part payment of the amount you owe us. If such net proceeds exceed the amount, you owe us; we will pay you the excess after deducting the costs of sale.
  3. SALE IS CONSIDERED FINAL. In the event that a buyer changes his/her mind with regards to the bought/reserved items, a restocking fee of 20% of the total purchase amount shall be charged.

 

Delivery:

  1. The buyer will be advised as soon as possible when the goods are available for delivery.
  2. The buyer must ensure that parking is readily available, that we are given access to deliver (e.g., securing of gate pass) and assemble the goods at the delivery address on the due date for delivery, and that you or someone who is competent to accept delivery on your behalf will be present on that date.
  3. The buyer will be liable for any charges the delivery team may incur such as parking fees, gate pass, etc. If access to the delivery address is restricted in any manner which we consider makes delivery hazardous, we may refuse to deliver unless you agree in writing that delivery will be at your own risk and, in that event, although we will take reasonable care, we will not be liable for any loss or damages caused to the goods or your premises in attempting to deliver.
  4. If we are unable to deliver and assemble the goods on the notified date as a result of your failure to comply with delivery agreements, we will agree with you an alternative delivery date, or a place where you can collect the goods, as soon as reasonably possible after that date. Delivery and storage charges will be applied and must be settled first before re-delivery.
  5. Delivery of goods will only be to the address indicated on the customer order form. We are unable to deliver goods, inspect premises or arrange collections on Sundays or Bank holidays.
  6. The buyer will become responsible for risk of loss or damage to the goods you ordered once they delivered and received.