Can I track my in-home delivery order?
Order Tracking is now available online for some of our store locations including some of our online orders. Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows. If you get a message that tracking is not available in your area, please contact your fulfiller (listed on your confirmation email) to get more information on your delivery.
How do I know what my protection plan covers?
Please check the paperwork that came with your sale to verify who your protection plan provider is. Details on your coverage can be found on your plans paperwork.
Do you offer replacement parts?
For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.
Are fabric swatches available?
Visit your local store to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see.
How do I touch up my furniture?
Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.
I need assembly instructions for my furniture. Where can I get them?
Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there and you can print as needed.
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If not, you may email us for a copy. Please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.
You may also call Customer Care for assistance.
Do you make custom orders?
With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog or find the store nearest you.
At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.
Can I buy an extra table leaf?
Each leaf is cut when the table is made; therefore additional leaves are not available.
What are Durapella and Duraplush?
Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.
What is DuraBlend?
DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.
What is the difference between King size and California King size beds?
California King size is 4 inches longer and 4 inches narrower than King size.
Where can I find product dimensions?
Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.
Can I file a warranty claim online?
Click here to process a warranty claim.
How do I find my serial number?
Serial numbers are between 9 and 15 digits in length and are located in the following locations:
- For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
- Bedroom Furniture
- Dining Room Furniture
- Home Office Furniture
- Occasional Tables
- Entertainment Furniture
- For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.
What can I do if I have moved or my local store is no longer in business?
Chances are there’s a location near you. Click here for the store locator. If you need to file a warranty claim with us, click here. Please note: your warranty is no longer valid if you moved from the original place of delivery.
How can I get a catalog?
Many stores carry the most up-to-date catalog. In addition, you can view the catalog online.
Where can I apply for a job with you?
We’re growing and always looking for professional, motivated employees. Click here for Careers.
Can I visit a store to see the product before purchasing online?
To find out if a store has the item you want, call or visit the store near you. Every store has a unique selection and may or may not have the item on display, please call first.
Why didn't I receive an Order Confirmation email?
If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care.