Warranty Information

Ashley Furniture Limited Warranties

Ashley Sleep

Accidental Furniture Protection by Extend

Ashley Furniture Industries Limited Warranties

The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable.

Ashley Furniture Industries, LLC (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.

All warranty periods commence on the date of delivery of the product.

Product or Part Limited Warranty Duration Labor Coverage
Frames Used in Upholstered and Leather Products Limited Lifetime Warranty* 1 Year
Springs and Webbed Seating System 5 Year Limited Warranty 1 Year
Recliner Mechanisms 5 Year Limited Warranty 1 Year
Sleeper Mechanisms 3 Year Limited Warranty 1 Year
Sleeper Mattress** 3 Year Limited Warranty - Pro-rated 1 Year
Cushioning*** 1 Year Limited Warranty 1 Year
Leather and Upholstery Fabric**** 1 Year Limited Warranty 1 Year
Top of Bed 30 Days 30 Days
Finishes and all Other Furniture Products 1 Year Limited Warranty 1 Year
  • *As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.
  • **After the first year of use, Ashley will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the replacement is covered.
  • ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
  • ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and are not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.

LIMITATIONS AND EXCEPTIONS

Remedy

Under these Limited Warranties, for all of its products other than an Unattached Cushion, the sole liability of Ashley is limited to repair, or at its option replacement, of the applicable product or part found to evidence a material manufacturing defect. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable, Ashley reserves the right to substitute materials of equal or better quality.

During the period of any applicable Labor Coverage, Ashley will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley. After the expiration of the Labor Coverage, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

For Unattached Cushions with a material manufacturing defect, Ashley will replace the defective Unattached Cushion provided that the original retail purchaser complies with the Claim Procedure. Any item repaired or replaced under these Limited Warranties will be covered for the remainder of the original warranty period only.

All Products

These Limited Warranties do not apply to (i) rented, business, commercial, or other non-residential uses, (ii) merchandise used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. These warranties cover only normal household usage. No warranty applies to any condition resulting from misuse, abuse, delivery or transportation damage, or from incorrect or inadequate maintenance, cleaning, or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.

Chemical Treatments

These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric, and any such treatments void all warranties of Ashley.

Leather, Upholstered Fabric and Finishes

The Limited Warranties on “Leather,” “Upholstered Fabric,” and “Finishes” do not cover (i) damages from excessive soiling or improper cleaning methods, (ii) fading or other damages from exposure to sunlight, (iii) damages from household humidity, or (iv) damages from any liquid. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Ashley.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered without the express written authorization of Ashley.

Implied Warranties

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY DURATION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL ASHLEY’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

CAUTION

Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation. Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.

CLAIM PROCEDURE

To obtain warranty services, the original retail purchaser must contact the Ashley retailer from whom the furniture was purchased. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request. If the retailer from which you purchased the furniture has closed, contact Ashley in writing or call our Customer Service.

Ashley Warranty and Retailer Information

Ashley Furniture Industries, LLC
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

Customer Service Phone Number: 844-966-0809

© July 2023, Ashley Furniture Industries, LLC. All rights reserved.

Ashley-Sleep® LIMITED WARRANTY

The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable.

Ashley Furniture Industries, LLC (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.

All warranty periods commence on the date of delivery of the product.

Product or Part Limited Warranty Duration* Labor Coverage
Product Foundation Frame** Limited Lifetime Warranty** 1 Year
Power Foundation Mechanism and Electrical Components 3 Years Limited Warranty 1 Year
Mattress*** 10 Year Limited Warranty 1 Year
Foundation 10 Year Limited Warranty 1 Year
  • *The Limited Warranty Duration for any product purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of delivery.
  • **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under reasonable use.
  • ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation.

Remedy

Under these Limited Warranties, Ashley’s exclusive obligation is to repair or replace, at its option, the applicable product or part not in conformity with these Limited Warranties. After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable, Ashley reserves the right to substitute materials of equal or better quality.

During the period of any applicable Labor Coverage, Ashley will pay reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley. After the expiration of the Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs.

These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. They also do not apply to merchandise that was used as a floor sample, purchased “as is,” second-hand, at a distress sale, or from a liquidator. These warranties cover only normal household usage. No warranty applies to any condition from misuse, abuse, or improper maintenance. The warranties are null and void if the product has been moved from its original point of delivery.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered without the express written authorization of Ashley.

Limitations and Exceptions

These Limited Warranties do not cover the following:

  • Fabric stains, soiling, and burns.
  • Border wires that are bent due to moving or bending.
  • Structural damage caused by using an improper bed frame or foundation.
  • A mattress or foundation that is not defective.
  • Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4″) in depth.
  • Normal body impressions on an inner spring mattress less than one and one-half inches (1½″) in depth.
  • Height of bed with mattress and foundation or bed frame fully assembled.
  • The zippered mattress cover more than two (2) years after the date of delivery.
  • Comfort preference.
  • Sheet fit.
  • Transportation costs.

Implied Warranties

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES. IN NO EVENT SHALL ASHLEY’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as Ashley is willing and able to repair or replace any product found to contain a material manufacturing defect.

IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. Ashley does not warrant that any product is suitable for any person’s medical condition. Ashley makes no warranty beyond that which is contained in these Limited Warranties. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Claim Procedure

If a problem arises, contact the Ashley authorized retailer from which you purchased the product. All claims must include the original bill of sale, the product serial number, and the law label and be filed within the applicable warranty period. Ashley may require you to provide proof of the quality of the foundation used with your mattress. You must make arrangements with the retailer for transportation of the product. If the retailer you purchased from has closed, contact Ashley in writing or call our Customer Service number for instructions.

Ashley Warranty and Retailer Information

Ashley Furniture Industries, LLC
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

Customer Service Phone Number: 844-966-0809

Caution

The power foundation has many moving parts. Caution must be used in operation. Children should not be allowed to play on or operate the power foundation. Always keep hands, fingers, and body parts away from the mechanism.

Ashley reserves the right to refuse service and invalidate these Limited Warranties when the mattress or foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.

MATTRESS & FOUNDATION CARE INSTRUCTIONS

Do

  • Give your new mattress set time to “air out.” Dispose of all plastic packaging as soon as possible.
  • Carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress.
  • Keep your bedding clean. We suggest using a mattress pad or mattress protector.
  • Replace the old foundation when purchasing a new mattress.
  • Use an appropriate frame and center support for queen- and king-size sets.
  • Allow your memory foam mattress to warm to room temperature.

Don't

  • DON’T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. This mattress is not fireproof.
  • Don’t smoke in bed.
  • Don’t let anyone stand or jump on your mattress or foundation.
  • Don’t allow your mattress to get wet.
  • Don’t remove the law label or tag at the end of your mattress.
  • Don’t use dry cleaning fluid of any type on your mattress.
  • Don’t place pillow-top side of mattress on bottom.

Third Party Product Warranties

ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. If you would like a copy of the manufacturer’s warranty, you can contact the manufacturer directly or visit their website for more information . If you choose to contact our Customer Care team, please provide the full name of the product, the model or style, if applicable, and the URL for the product’s detail page.