Frequently Asked Questions
We use a wide range of quality materials, including wood, stone, metal, glass, leather, and durable polyester fabrics, carefully selected for both style and functionality.
We use a combination of solid and engineered wood. This allows us to maintain excellent quality while offering our furniture at competitive prices.
Ashley Furniture is manufactured in Vietnam.
Our furniture is easy to maintain. Simply use two microfiber cloths—one damp and one dry—for regular cleaning. For food stains, we recommend spot cleaning with a mild or soft detergent.
Yes, we aim to display our items as accurately as possible. Color details are also clearly indicated in the product descriptions.
We provide accurate measurements for each item, which you can find in the product description to help you plan your space confidently.
Yes, we offer nationwide delivery. Our in-house logistics team handles deliveries within Metro Manila and nearby provinces. For areas outside our in-house coverage, we usually recommend door-to-door cargo services.
For locations near our stores, delivery typically starts at PHP 700.00. Shipping fees for other areas are calculated based on distance from our stores.
Delivery usually takes 3–5 days, depending on your location and item availability.
Yes, our delivery team will assemble and install your furniture upon delivery.
Yes, you can. Our store associates will coordinate with you and confirm available delivery dates at the time of purchase.
If an item is damaged upon receipt, we will arrange a replacement as soon as possible, subject to item availability.
Yes, some items require assembly. Instructions and the necessary tools are included inside the box.
Yes, assembly is already included in our delivery rate.
Absolutely. Our furniture is designed for easy assembly, whether you do it on your own or with a little help.
We accept cash, checks, credit and debit cards, online bank transfers, and PayMaya link payments.
For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
- Bedroom Furniture
- Dining Room Furniture
- Home Office Furniture
- Occasional Tables
- Entertainment Furniture
For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.
Yes, we offer credit card installment plans ranging from 3 to 24 months.
Yes, we regularly offer discounts and promotions. Please check with our store associates or online channels for current offers.
Yes, all prices shown are tax-inclusive.
All claims must be filed within 15 days from the date you receive the item.
Yes, order changes are allowed, subject to our terms and conditions.
Yes, we provide a 60-day warranty on our furniture items.
The warranty covers manufacturing defects or issues that may arise within the 60-day period, subject to terms and conditions.
We offer repair services and can provide replacement parts when necessary.
You may contact the branch where you purchased the item, or reach our Customer Care team by calling or messaging +639683029871, or emailing online.ashleyph@bedscapecorp.com
We recommend using only mild or soft detergents for spot cleaning to help preserve your furniture’s finish.
Yes, we do. Please refer to this link for a list of our store locations.
You can reach our Customer Care team by calling or messaging +639683029871, or via email at online.ashleyph@bedscapecorp.com
Our customer service team is available from 10:00 AM to 7:00 PM.
Yes, we have in-house sales designers who are happy to assist you with your furniture and design needs.
No questions match your search.
