Frequently Asked Questions
What materials are used in your furniture?
We use a wide range of quality materials, including wood, stone, metal, glass, leather, and durable polyester fabrics, carefully selected for both style and functionality.
Is the wood solid or engineered?
We use a combination of solid and engineered wood. This allows us to maintain excellent quality while offering our furniture at competitive prices.
Where is your furniture made?
Ashley Furniture is manufactured in Vietnam.
How do I care for and maintain the furniture?
Our furniture is easy to maintain. Simply use two microfiber cloths—one damp and one dry—for regular cleaning. For food stains, we recommend spot cleaning with a mild or soft detergent.
Are the colors shown online accurate?
Yes, we aim to display our items as accurately as possible. Color details are also clearly indicated in the product descriptions.
Is there a size guide or room planner?
We provide accurate measurements for each item, which you can find in the product description to help you plan your space confidently.
Do you ship nationwide?
Yes, we offer nationwide delivery. Our in-house logistics team handles deliveries within Metro Manila and nearby provinces. For areas outside our in-house coverage, we usually recommend door-to-door cargo services.
How much does shipping cost?
For locations near our stores, delivery typically starts at Php 700.00. Shipping fees for other areas are calculated based on distance from our stores.
How long will delivery take?
Delivery usually takes 3–5 days, depending on your location and item availability.
Do you offer installation?
Yes, our delivery team will assemble and install your furniture upon delivery.
Can I choose my delivery date?
Yes, you can. Our store associates will coordinate with you and confirm available delivery dates at the time of purchase.
What happens if my furniture arrives damaged?
If an item is damaged upon receipt, we will arrange a replacement as soon as possible, subject to item availability.
Does this item require assembly?
Yes, some items require assembly. Instructions and the necessary tools are included inside the box.
Is assembly included in the price?
Yes, assembly is already included in our delivery rate.
Can I assemble it myself?
Absolutely. Our furniture is designed for easy assembly, whether you do it on your own or with a little help.
What payment methods do you accept?
We accept cash, checks, credit and debit cards, online bank transfers, and PayMaya link payments.
For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
- Bedroom Furniture
- Dining Room Furniture
- Home Office Furniture
- Occasional Tables
- Entertainment Furniture
For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.
Do you offer installment plans?
Yes, we offer credit card installment plans ranging from 3 to 24 months.
Are there discounts or promotions?
Yes, we regularly offer discounts and promotions. Please check with our store associates or online channels for current offers.
Is tax included in the price?
Yes, all prices shown are tax-inclusive.
How long do I have to return or file a claim for an item?
All claims must be filed within 15 days from the date you receive the item.
Can I change my order after placing it?
Yes, order changes are allowed, subject to our terms and conditions.
Do you offer a warranty?
Yes, we provide a 60-day warranty on our furniture items.
What does the warranty cover?
The warranty covers manufacturing defects or issues that may arise within the 60-day period, subject to terms and conditions.
What if my furniture breaks or has defects?
We offer repair services and can provide replacement parts when necessary.
How do I file a warranty claim?
You may contact the branch where you purchased the item, or reach our Customer Care team by calling or messaging +63 947 566 9505, or emailing online.ashleyph@bedscapecorp.com.
Can I use cleaning chemicals?
We recommend using only mild or soft detergents for spot cleaning to help preserve your furniture’s finish.
Where are your showrooms?
Yes, we do. Please refer to this link for a list of our store locations.
How can I contact customer support?
You can reach our Customer Care team by calling or messaging +63 947 566 9505, or via email at online.ashleyph@bedscapecorp.com.
What are your customer service hours?
Our customer service team is available from 10:00 AM to 7:00 PM.
Do you offer design consultations?
Yes, we have in-house sales designers who are happy to assist you with your furniture and design needs.
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