General Guidelines:

Customers are entitled to a repair or the replacement of a defective product subject to the following conditions:

1. The product is unused, in good and undamaged condition, save for the defect.
2. The original copy of the invoice must be presented,
3. The claim for the defect shall be made within 15 days from the date of delivery/receipt, The 15-day period shall be considered reasonably sufficient to identify any product defect.

Requests for repair or replacement will be evaluated by our Quality Control team, and the company reserves the right to deny any claims if the customer fails to comply with the conditions and guidelines stated in this policy.