Ashley Furniture Philippines provides a Limited Warranty covering manufacturing defects in materials and workmanship under normal residential use.

1.⁠ ⁠Warranty Coverage

All Ashley products are warranted to be free from manufacturing defects in materials and workmanship and to be fit for their normal intended purpose for 60 days from the date of delivery, unless a different warranty period is specifically stated for the product.

For items temporarily held in Ashley storage prior to delivery, the applicable warranty commencement date will be determined in accordance with Ashley’s storage and delivery terms.

2.⁠ ⁠What the Warranty Covers

If a covered product is found to have a manufacturing defect or fails to conform to the applicable warranty during the warranty period, Ashley Furniture Philippines will, subject to inspection and verification, provide an appropriate remedy in accordance with the applicable warranty and Philippine consumer laws.

Depending on the nature of the defect, the remedy may include:

• repair of the affected product or component;
• ⁠replacement of the affected component or product; or
• another remedy available under applicable law.

Warranty service will be provided without charge for covered defects.

3.⁠ ⁠What the Warranty Does Not Cover

This warranty does not cover damage or defects resulting from:

• ⁠normal wear and tear;
• ⁠misuse or use other than the product’s intended purpose;
• accidents or external impact;
• ⁠negligence, abuse, or improper handling;
• failure to follow Ashley’s care, use, assembly, or maintenance instructions;
• ⁠exposure to conditions unsuitable for the product;
• ⁠unauthorized modification, alteration, disassembly, or repair;
• damage caused after delivery by the customer or a third party; or
• ⁠other circumstances specifically excluded under the applicable product warranty.

Normal variations in natural materials, finishes, grain, color, texture, or other characteristics inherent to the material or manufacturing process are not considered defects where applicable.

4.⁠ ⁠How to Make a Warranty Claim

To request warranty service, customers should contact Ashley Furniture Philippines through the official customer service channels and provide the product information and details of the reported defect.

Ashley may inspect the product to determine whether the reported issue is covered by the warranty.

5.⁠ ⁠Warranty Service

Upon receipt of a valid warranty claim, Ashley Furniture Philippines will undertake the applicable warranty remedy within a reasonable period and in accordance with applicable Philippine consumer protection laws.

6.⁠ ⁠Other Terms

This warranty is subject to applicable Philippine laws and other applicable Ashley Furniture Philippines terms and conditions.